Rick Davis - Many of you know this expert sales trainer but in case you don’t, we’ll be highlighting some of his articles over the next few months. Learn from the best and increase your sales!!!
To Improve Customer Satisfaction, Consistently Manage Expectations
Build a loyal client base by setting--and sticking to--reasonable procedures, rather than caving to irrational demands.
The next time you react fearfully to an irrational client demand, consider the implications your promise creates with other valuable clients. We live in an industry in which emergency triage for costly buyers commonly trumps standard operating procedures to create undeserved problems for profitable customers.
Consider the recent event at United Airlines during which a beaten, bloodied passenger was dragged off an airplane. The video of the episode went viral and sparked controversy about the culpability of airline employees, law enforcement, and even the rebellious customer. Regardless of blame, the event was a botched public relations fiasco ... and eventually an opportunity in disguise.
To be fair, this isn’t a problem unique to United; all airlines involuntarily bump passengers. In the case of United, the incident led to positive changes including a review of public relations procedures and changes in boarding policies where customers are offered higher compensation that inspires voluntary schedule changes.
(Source: ProSales magazine, Rick Davis, July 2017)
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The Lester Group, Martinsville, VA, is opening its fifth building supply store in a former Moore's Lumber location in Christiansburg, VA. Set to open in April, New River Valley Building Supply will feature over 41,000 sq. ft. of warehouse and store building, including a 6,000 sq. ft. showroom across five acres.
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George Fishtorn, is the new general manager of Jennings Building Supply & Hardware, Brevard, NC.
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Trae McElheny has been appointed Charleston, SC market president of Professional Builders Supply.
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Pennsylvania Lumbermens Mutual Insurance Co., Philadelphia, PA, is celebrating 125 years of service.
Congratulations!
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experienced a major swing in net income in the fourth quarter of 2019. The company posted a net income of $14.6 million in the fourth quarter of 2019 after posting a net loss of $72.24 million in the same period a year ago, according to the company’s fourth quarter earnings report . For the full fiscal year, Boise Cascade posted a net income of $80.92 million, an increase of more than $60 million compared to the 2018 fiscal year.
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Carolina Atlantic Roofing Supply (CARS), based in Sanford, NC , has acquired the Southern Division of Seven D Wholesale. The new operations are located in Freeport, FL, Pelham, AL, Biloxi, MS and Rice, TX, and began doing business as CARS effective February 3, 2020.
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You may not realize it but your BMSA membership also includes membership in the National Lumber and Building Material Dealers Association (NLBMDA).
One of the main benefits of this dual membership is being kept abreast of issues on the national level that affect our industry locally. NLBMDA does a wonderful job providing us with information and recommendations that help keep us informed and in compliance with government regulations.
Follow the links below to see just a small sampling of the articles they’ve highlighted:
Go to their website (www.dealer.org) to subscribe to their newsletters and while you’re there, check out their Forklift Training Course and anything you find under the “Regulatory” tab. You’ll find a wealth of resources that are available to you as part of your BMSA membership.
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The Booking Link for BMSA's Summer Conference is Now Open!
Hotel: DoubleTree Resort by Hilton Hotel Myrtle Beach Oceanfront
Group Name: 2020 BMSA Summer Conference
July 23-26, 2020
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BMSA ASSOCIATE MEMBERS
BMSA encourages our Dealer members to look first to your Associate members when purchasing products and services. Support those who support your Association and the industry!
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-A-
Aeratis Porch Products
Amelia Lumber Company, Inc.
Appalachian Hardwood Lumber
Atlantic Forklift Services
Averitt Express
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-B-
Barricade Building Products
Basys Processing
Blue Cross Blue Shield of SC
BlueLinx Corporation
BlueTarp Financial, Inc.
Boise Cascade Corp.
Brackett Brothers Corp.
Building 9 Corp.
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-C-
Cameron Ashley Building Products
CardConnect
CareWorks Comp.
Carolina Atlantic
Carter Millwork, Inc.
Center-Line Trailers
Charles F. Shiels & Company
Clem Lumber & Distributing Company
Crumpler Plastic Pipe
Culpeper Wood Preservers
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-D-
Dairyman's Supply Co., Inc.
Dealers Supply & Lumber Co.
Diamond Hill Plywood Company
DMSi Software
DSA Doors
Dyke Industries
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-E-
Eastern Engineered Wood Products
E-Cubed Consulting
ECi Spruce Computers
ECMD
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-F-
Facemyer Lumber Co,. Inc.
Federated Insurance
Forest Products
Fortress Wood Products
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-G-
Garden State Lumber
Georgia-Pacific
Go-For Delivers
Great Southern Wood Preserving
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-H-
Henry Company
Hood Distribution
House of Forgings
Huttig Building Products
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-I-
Intex Millwork Solutions
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-K-
Kerridge Commercial Systems
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-L-
Larson Manufacturing Co.
LBM Advantage
Legacy Pre-Finishing Inc.
Linxup
LJS Solutions
Lumbermans Merchandising Corporation
LP Building Solutions
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-M-
Madison Wood Preservers
The Marwin Company
Melcap Partners, LLC
Member Insurance
Metal Sales Manufacturing
Metrie
Metwood Building Solutions
Mirage Promotions
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-P-
Packard Forest Products, Inc.
Palmer-Donavin Manufacturing
Palmetto Paper Tube
Paradigm (formerly ResiCAD)
Parksite
Patwin Plastics
Peak Auctioneering
Pennsylvania Lumbermens Mutual Insurance
Ponderosa Software
PrimeSource Building Products
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-R-
Rader Solutions
Reeb Millwork
Reserve Lumber Co.
Rick Johnson Insurance, Inc.
Robbins Wood Preserving
Rocco Building Supplies, LLC
Roseburg Forest Products
Royal Building
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-S-
Schaffer Association
Screeneze
Simpson Strong-Tie, Inc.
Smith Millwork, Inc.
Snavely Forest Products
Southeast Insurance Group
South-East Lumber
Style Crest, Inc.
Sun Windows, Inc.
Sunbelt Rack/CT Darnell Construction
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-T-
TAH Benefits
TAMKO Building Products, Inc.
Tampa International Forest Products
The Empire Company
Trebnick Systems, Inc.
Tri-State Forest Products
True Value Corp.
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-V-
Vann Attorneys, L.L.P
Viance
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-W-
Welco Enteprises, Inc.
Weyerhaeuser Distribution
Wholesale Millwork, Inc.
WM Coffman Resources
Woodford Plywood, Inc.
Woodgrain Distrubution
WorkSafeWorkSmart.com
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