Managing Returns, Special Orders, and Refund Policies in the LBM Industry.
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Event Details
In the fast-paced world of lumber and building materials (LBM), managing customer returns, special orders, and refund policies is essential to maintaining customer satisfaction and business profitability. This 60-minute live, virtual workshop is designed specifically for lumber yard owners, sales managers, and other LBM professionals looking to optimize their internal processes and improve their service delivery.
Join us for an in-depth session where we'll cover industry-specific challenges, explore proven best practices, and provide you with the tools to enhance your policies for returns, special orders, and refunds.
Pricing:
$69 BMSA Members
$100 Non-Members
Your Instructor: Emily Overson
Emily is a highly respected expert in the lumberyard and building materials industry with years of experience helping businesses optimize their operations. After working in both corporate and family-owned settings, Emily has honed her skills in inventory management, business operations, and leadership education. Her passion for helping LBM businesses grow is evident in her work with regional associations, where she trains on topics such as finance, sales, and operations
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Workshop Overview:
- Understand the importance of clear policies and how returns and special orders impact your business.
- Learn how to craft effective, customer-friendly return policies that protect your business.
- Best practices for handling special order products, from procurement to delivery.
- Streamline your process to reduce costs and errors.
- Step-by-step guidance on implementing a smooth and customer-focused return process.
- Learn how to balance customer satisfaction with profitability.
By attending, you’ll leave with a set of tools and strategies designed specifically for the LBM industry:
- Comprehensive Return and Refund Policy Framework
A customizable framework that aligns with your business needs. - Best Practice Guide for Managing Special Orders
A thorough guide to help you optimize your special order process. - Return Process Checklist & Communication Templates
Ready-to-use templates and checklists to improve internal communications and reduce errors.